REFUND POLICY

No Refund Policy

Thank you for choosing Sweet Pup Co.! We take pride in providing high-quality cooling dog bandanas and all-natural treats for your beloved pets. Please read our policy carefully to understand our approach to refunds and exchanges.

No Refunds

Due to the nature of our products, all sales are final. We do not offer refunds once an order has been placed, except in cases where a product is defective or damaged upon arrival.

Damaged or Defective Items

If your item arrives damaged or defective, please reach out to our customer support team within 7 days of receiving your order. Email us at sweetpupco13@gmail.com with:

    •    Your order number

    •    A photo of the damaged or defective item

We will review your claim and, if approved, send a replacement item at no additional cost.

Exchanges

We do not offer exchanges at this time. Please carefully review product descriptions, sizes, and photos before placing your order to ensure satisfaction.

Lost or Stolen Packages

Sweet Pup Co. is not responsible for lost or stolen packages. Once your order has shipped, tracking information will be provided. If your package goes missing, please reach out to the shipping carrier for assistance.

Contact Us

For any questions regarding this policy or your order, please contact us at [support@sweetpupco.com]. We’re here to help and ensure a great experience with Sweet Pup Co.!

Thank you for understanding and supporting our small business!